Perform Quality Assurance is part of the “Quality Management” Knowledge Area, and is part of the “Executing” Process Group.
Perform Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. The key benefit of this process is that it facilitates the improvement of quality processes.
The quality assurance process implements a set of planned and systematic acts and processes defined within the project?s quality management plan. Quality assurance seeks to build confidence that a future output or an unfinished output, also known as work in progress, will be completed in a manner that meets the specified requirements and expectations. Quality assurance contributes to the state of being certain about quality by preventing defects through the planning processes or by inspecting out defects during the work-in-progress stage of implementation. Perform Quality Assurance is an execution process that uses data created during Plan Quality Management (Section 8.1) and Control Quality (Section 8.3) processes.
In project management, the prevention and inspection aspects of quality assurance should have a demonstrable influence on the project. Quality assurance work will fall under the conformance work category in the cost of quality framework.
A quality assurance department, or similar organization, often oversees quality assurance activities. Quality assurance support, regardless of the unit?s title, may be provided to the project team, the management of the performing organization, the customer or sponsor, as well as other stakeholders not actively involved in the work of the project.
Perform Quality Assurance also provides an umbrella for continuous process improvement, which is an iterative means for improving the quality of all processes. Continuous process improvement reduces waste and eliminates activities that do not add value. This allows processes to operate at increased levels of efficiency and effectiveness.
This definition was found in the PMBOK V5
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Perform Quality Assurance has:
Inputs:
- Process Improvement plan
- Project documents
- Quality control measurements
- Quality Management plan
- Quality metrics
Outputs:
- Change requests
- Organizational Process Assets updates
- Project documents updates
- Project Management Plan updates
Tools and techniques:
- Process analysis
- Quality audits
- Quality management and control tools
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